Technical Skills |
Strengths |
software lifecycle, coding standards/maintainable
code, verbal/written communication, system administration,
network administration, storage/SAN administration, performance
tuning, cross-platform integration, data modeling, database
administration, release management, revision control |
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Technologies |
Storage & server virtualization, Fibrechannel, SAN, RAID,
SCSI, DCE/RPC, CTI, ODBC, MAPI, LAN/WAN |
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Operating Systems |
AIX, Solaris, HP-UX, Linux, Windows (up to 2003),
VMware (GSX, ESX, Virtual Center), Tru64, Cisco IOS, MacOSX |
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Storage
Platforms |
Network Appliance (F8xx, FAS9xx), HP (HDS) XP512 & XP1024, StorageTek 9176,
Xyratex (4200, FFX2), Sun 6130/6140,
StorageTek VA9xxx, IBM FAStT, EMC FC4500, EMC CX-400, Sun T3 |
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Languages |
C, C++, Perl, Java, PHP, UML, Visual Basic, ASP, SQL, PL/SQL,
Transact/SQL, Unix shell, LISP, Pascal, COBOL, Modula, Scheme,
Joyce, BASIC |
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Databases |
Oracle Enterprise Server, SQL Server, TurboIMAGE,
IMAGE/SQL, Allbase, FoxPro |
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Other Products |
Oracle Application Server (OAS), Brio Enterprise Server, Kintana, Vantive Enterprise, Apache, IIS, Crystal Reports, Crystal Info,
Genesys T-Server suite, Nortel OpenIVR, Nortel Meridian (ACD), Cognos QUIZ, Cognos PowerPlay,
Envision |
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Experience |
Senior Engineer, Customer Care,
Agile Software Inc. |
December 2004 to
Present |
- Manage customer support lab, including applications, systems,
storage, and networking.
- Increased scalability of VMware by 7 times by implementing ESX.
Improved effectiveness of support staff.
- Enabled global utilization of VMware resources by consolidating them
into Virtual Center.
- Designed and implemented SAN to improve utilization of storage
assets and support shared access for clusters and VMware ESX.
- Managed platform migration from ESX 2.x and Virtual Center 1.x to
Virtual Infrastructure 3. Completed project ahead of schedule and
and without any downtime to the lab or affecting customer issue
resolution.
- Managed consolidation of Support and QA SANs, to enhance ability to
leverage resources, increase fabric scale, and simplify administration.
- Maintain customer support web site, including multiple systems,
applications, and databases.
- Consulted by other teammates and organizations on a regular basis
regarding systems management, performance, and design issues.
Consulted or engaged in customer issues on an as-needed basis.
Senior Engineer, Environments Management,
PeopleSoft Inc. |
May 2003 to
December 2004 |
- Lead on AIX platform, all storage devices and SAN, and ICE (defect
tracking) production environment.
- Consulted by other teammates and organizations on a regular basis
regarding Unix management, performance, and design issues. Included in
some customer calls to help diagnose environment issues.
- Consulted on design and deployment of Darwin QAE build automation
tool.
- Evaluate and design strategies for use of AIX Dynamic LPAR and
Workload Manager.
- Enhanced configuration tracking application to collect installed application and
patch data, to support network security objectives, using XML
for the data exchange.
- Managed consolidation of NIS domains.
- Managed migration of all network appliances to safe power,
resolution of cross-domain authentication issues, and synchronizing
patch levels on all systems.
- Deployed evaluation SAN environment to validate design for
near-future SAN implementation.
Engineer, Environments Management,
PeopleSoft Inc. |
June 2001 to
May 2003 |
- Designed, developed, and deployed system for
collecting configuration data from all systems and maintaining it
centrally for reporting, auditing, and lookup.
- Participated in Clearcase 5.0 validation, testing, and rollout.
- Implemented NIS homedir usage reporting.
- Managed project to revoke root permission from users on all
systems, including implementation of alternatives to provide a
consistent service and functionality level.
- Designed and implemented shared-use model for Rational Unix
applications within PeopleSoft, including redundant license servers
for both Unix and Windows.
- Centrally deployed AIX patches to avoid daylight savings issues.
- Managed project to deploy Sun FCO for all Sun 3800's to resolve a
firmware and I/O board issue.
- Managed projects for consolidation and migration of network
appliances to new hardware.
- Implemented network management of EMC CLARiiON and Sun T3 arrays.
- Implemented consistent backup model for all network appliances,
enhancing both timeliness and quality.
- Made significant enhancements to /etc/profile to support changing
business needs and other business activities.
Network & Systems Manager,
SkillsVillage Inc. |
July 2000 to
June 2001 |
- Designed and implemented improved network, including VPN
connectivity.
- Built infrastructure to improve systems management and uptime.
Included the racking of systems and full UPS coverage.
- Managed data and voice implementation during our move to a
larger facility. Implemented a network capable of supporting
500+ nodes.
- Improved systems management by introducing monitoring tools.
- Managed the configuration and operation of applications and
services to support the development and sales application
environments.
IT Engineer Consultant, Mobile Computing
Division, Hewlett-Packard Company |
October 1999 to
July 2000 |
- Participated in the design and implementation of a server
consolidation project. Reduced server count by 75% while offering
improved service levels.
- Managed project to improve accuracy and timeliness of warranty
reporting.
- Managed NT servers, SQL Server databases, and other applications to
support MCD's development team and business. Coordinated with
development teams and infrastructure IT on a regular basis.
- Served as division's webmaster for our intranet. Redesigned several
portions to improve usability and better leverage it.
- Utilized as a consultant on a wide range of technical and IT
infrastructural issues.
IT Engineer Consultant, Customer
eBusiness Solutions, Hewlett-Packard Company |
October 1998 to
October 1999 |
- Managed project for platform upgrade to HP-UX 11, Vantive 8,
and Sybase replication 11.5
- Utilized as a consultant on a wide range of technical issues
and business processes. Includes: web management,
Y2K compliance, Vantive architecture/development, etc.
- Managed project to establish Y2K compliance of call center
application (WWCCS) and manage ongoing activities to ensure continued
compliance. Have become a resource for others in their compliance efforts.
- Established infrastructure for web site management, and consulted
on new site implementations and migrations. Included development
of CGI and Javascripts.
- Established design of PSD WW and WWCCS web sites, based on standards
published by hp.com council.
- Participated in tuning production HP-UX systems. Included analysis
of all performance indicators and effort to reconfigure disk array
subsystems.
- Managed NT servers that deliver file, web, and print services.
- Consulted on CTI integration with existing workflow application.
IT Engineer, Product Support Division
/ Americas IT, Hewlett-Packard Company |
October 1995
to
October 1998 |
- Utilized as a consultant on a wide range of technical issues
and business processes.
- Managed migration of applications and infrastructure as part
of DMO's call center outsourcing project. Included implementation
of scalable, flexible infrastructure for information distribution
to internal and external call centers.
- Participated in investigation and design of CTI infrastructure.
Received certification as a Certified Genesys Architect.
- Participated in the design and implementation of the MANIAC
call tracking system. Integrated Vantive Enterprise with DCE/RPC
servers. Designed and implemented business objects.
- Lead and participated in numerous process improvement projects.
- Lead project to analyze capacity of HP-UX systems to identify
potential bottlenecks and redundancies, resulting in $100K savings
on a yearly basis.
- Developed AIM packages for software deployment.
IT Engineer, Direct Marketing Organization,
Hewlett-Packard Company |
May 1995 to
October 1995 |
- Served as a consultant with other project teams on performance,
networking issues, product evaluation, etc.
- Participated in projects resulting in major modifications
to the Literature Distribution System (LDS), including CPO Literature
Transition and European LDC.
- Participated in the design and implementation of Electronic
Submittal Client (ELF). Implemented C++ object for email processing.
- Investigated, recommended, and implemented reporting tools.
- Developed AIM packages for software deployment.
IT Solutions Specialist, Direct Marketing
Organization, Hewlett-Packard Company |
May 1994 to
May 1995 |
- Project lead for the CPO Literature Transition project.
- Participated in projects resulting in major modifications
to the Literature Distribution System (LDS), including Reseller
Referral, Print-on-Demand, and CPO Literature Transition.
- Implemented reports to support DMO's efforts in understanding
order profiles, impact of backorder volume on customers, targeting,
and data cleanup.
- Administrated LAN environment for both development and production.
IT Specialist, Direct Marketing Organization,
Hewlett-Packard Company |
June 1992
to
May 1994 |
- Participated in the Inquiry Fulfillment project, which resulted
in major modifications to the Literature Distribution System
(LDS).
- Participated in design and product investigation for a new
system, Literature Profiler (LitPro). Leveraged knowledge of
the HP-UX platform and performance issues.
- Maintained and developed software for the Literature Distribution
System (LDS).
Networking Support, Finance and Remarketing
Division, Hewlett-Packard Company |
December 1991 |
Assisted in the installation and troubleshooting of a
LAN serving three buildings.
EDP Support, Corporate Marketing Admin.
Systems, Hewlett-Packard Company |
Summer 1991 |
Developed tool to extract demographic data from WIN database
and translate it for use by an OLAP tool.
Project Lead, Soling Program, Syracuse
University |
Fall 1991
to
Spring 1992 |
Developed workflow management system for DIX Type, Inc.
PC Technical Specialist, Corporate Marketing
Admin. Systems, Hewlett-Packard Company |
Summer 1990 |
Developed financial forecasting package for analysis
of monthly orders.
Project Lead, Soling Program, Syracuse
University |
Fall 1989 to
Spring 1990 |
Developed a scriptable, interactive multimedia environment
for use in classroom instruction.
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